Frequently asked questions
GETTING STARTED
What is learning.CICPAC.com?
learning.CICPAC.com is CICPAC’s on demand learning platform, offering high quality, construction focused education for CPAs and financial professionals. Courses are available 24/7 and designed to support technical excellence, industry specialization, and ongoing professional development.
Who can access the on-demand courses?
The platform is open to CICPAC members, member firm staff, and any professionals seeking construction specific accounting and financial education.
Do I need to be a CICPAC member to use the platform?
No. Anyone may purchase and access courses. However, CICPAC members may receive preferred pricing or exclusive content when applicable.
How do I create an account?
You can create an account directly on the platform by selecting “Sign Up” and entering your basic information.
How do I log in for the first time?
After creating your account, you’ll receive a confirmation email. Follow the link provided to set your password and log in.
COURSES & CONTENT
What types of courses are available?
Courses cover a wide range of construction specific accounting, tax, advisory, and industry focused topics.
Are the courses designed specifically for construction-focused CPAs?
Yes. All content is curated or developed with the construction industry in mind, ensuring relevance and practical application for the construction industry.
How often is new content added?
New courses are added regularly throughout the year. CICPAC also updates existing content as standards, regulations, and industry practices evolve.
Can I preview a course before purchasing?
Most courses include a brief description, learning objectives, and instructor information to help you evaluate whether the course meets your needs.
Do courses include downloadable materials or templates?
Many courses include supplemental materials such as slides, glossary of terms, or reference documents. Availability varies by course.
CPE CREDIT
Do the courses qualify for CPE credit?
Yes. Courses that offer CPE credit are clearly labeled and include the number of credits available upon completion.
How do I receive my CPE certificate?
After completing a course and passing the required assessments, your CPE certificate will be automatically generated and available for download within your account.
Where can I find my completed CPE records?
You can access all earned certificates and completion history in your learner dashboard under “My Courses” or “My Certificates.”
Are the courses NASBA approved?
Courses that qualify for CPE are developed in accordance with NASBA standards. Specific approval details are included in each course description.
What if my state board has specific CPE requirements?
CICPAC provides general CPE guidance, but requirements vary by state. Please consult your state board of accountancy to confirm applicability.
PURCHASING & BILLING
How do I purchase a course?
Simply browse the course catalog, select the course you want, and follow the checkout process. Once purchased, the course will appear in your learner dashboard.
What payment methods are accepted?
The platform accepts major credit and debit cards.
What is the refund policy?
Refunds are handled on a case by case basis. Please contact CICPAC if you experience an issue with your purchase.
TECHNICAL SUPPORT
What browsers or devices are supported?
The platform works on all major browsers (Chrome, Edge, Safari, Firefox) and is optimized for both desktop and mobile devices.
I forgot my password — how do I reset it?
Click “Forgot Password” on the login page and follow the instructions to reset your credentials.
My video isn’t loading — what should I do?
Try refreshing your browser, clearing your cache, or switching to another browser. If issues persist, contact support for assistance.
How do I update my profile or email address?
You can update your information in your account settings after logging in.
Who do I contact for technical issues?
A support link is available within the platform. You may also reach out to CICPAC staff for assistance.
PRIVACY & SECURITY
How is my personal information protected?
CICPAC and its learning platform partners follow industry standard security practices to safeguard your information.
Is my payment information secure?
All transactions are processed through secure, PCI compliant payment systems.
Do you share my data with third parties?
No. Your information is used only for platform functionality and CICPAC related communications. It is not sold or shared with unrelated third parties.
